Fusion Computing Limited

Verified

10-49Toronto, Canada

Toronto managed IT and security provider with an AI consulting line: Microsoft 365 Copilot rollouts, Power Automate builds, and Azure OpenAI knowledge systems for Canadian firms of 10 to 150 staff.

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About

Fusion Computing runs managed and co-managed IT, security operations, and vCIO work for Canadian businesses of 10 to 150 staff. AI consulting is a newer line, and it is Microsoft-centered: Copilot governance and rollout, Power Automate flows, and a retrieval platform on Azure OpenAI. One published case study covers a 40-person Toronto financial planning firm where month-end reporting dropped from two days to four hours. The client is anonymized and the figures come from Fusion's own records. ConnectWise published its own case study on Fusion's internal use of the zofiQ AI agent, quoting the CEO and a named engineer. e-ChannelNews listed the firm among Canada's 50 Best Managed IT Companies in 2024 and 2025. Google reviews sit at 4.9 across 22.

What they sell

Managed IT Services
Fully managed IT services for small to medium-sized businesses.
Co-Managed IT
Partnership model to enhance internal IT capabilities.
AI Consulting
Assistance with practical AI deployment and automation.
Cybersecurity Assessment
Evaluation of organizational security posture.

Focus

Approach

Hybrid

Industries

professional_services Finance Manufacturing Legal

Services

Workflow AutomationRAG & Knowledge SystemsTraining & EnablementFractional AI Leadership

Stack

azureopenai custom

Evidence on file

Independently verified, never paid placement

Case studies

Fusion Computing (case study published by ConnectWise about Fusion's own AI adoption)

service desk capacity up more than 20%, 3 to 4 hours saved per analyst per week, 86% fewer escalations after deploying the zofiQ AI agent inside ConnectWise

Prolift Crane & Hoist (Stoney Creek, Ontario)

full IT stack stood up at launch: structured cabling, facility Wi-Fi, hardware procurement, Microsoft 365 environment, Dynamics partner introduction. No quantified outcome given.

month-end reporting from two days to about four hours, 4.8 hours saved per user per week, 78% weekly Copilot use, 3.2x first-year ROI on CAD 19k licences plus CAD 14k engagement

35 to 205 users in under 4 years, onboarding 4 to 8 hours down to 45 minutes, first-contact resolution 62% to 91%, cost per user month down 24%

Third-party reviews

Google

22 reviews

4.9

Certifications & partner status

Microsoft Solutions Partner (Security, Modern Work, Infrastructure) (self-reported)CISSP, ISC2 (held by founder and CEO Mike Pearlstein) (self-reported)OpenAI technology partner (self-reported)Dell PartnerDirect, HP Infrastructure Partner, Fortinet certified engineers (self-reported)

Directory cross-listings

https://clutch.co/profile/fusion-computing-managed-it-support-company-torontohttps://www.cloudsecuretech.com/profile/fusion-computing/https://mspdatabase.com/fusioncomputinghttps://manageditcanada.ca/ontario/toronto/fusion-computing-limited-toronto/https://www.crunchbase.com/organization/fusion-computing-limitedhttps://www.e-channelnews.com/canadas-50-best-managed-it-companies-for-2024/https://www.e-channelnews.com/the-channels-best-2025-recognizing-excellence-in-the-it-industry/

Public footprint

pressConnectWise press release quoting Mike Pearlstein (CEO) and Zohaib Javid (Service Desk Team Lead) on an 86% reduction in escalations
award listingNamed on the e-ChannelNews / TechnoPlanet Canada's 50 Best Managed IT Companies lists for both 2024 and 2025, confirmed by reading both winner lists

In their words

Provider-supplied, shown as given

I got the call no business owner wants. Our systems were locked and there was a ransom demand on every screen. Fusion had someone working on it within the hour, and by Monday we were operating normally again with no ransom paid.

Sandra M.

CEO, Industrial Supply Company

Source

Fusion mapped AI opportunities to our actual day-to-day workflows, deployed Copilot for leadership, and built automation that cut month-end reporting from two days to four hours.

Rachel D.

Managing Partner, Financial Planning Firm

Source

It's refreshing to work with a technology vendor that's reactive in an expedient manner to our needs as a business. Fusion takes the time to learn what your current and future goals are, offers options to help you achieve them, and make you feel like your business is valued.

Naomi Clarke

Idea Factor

Source

Who you’d work with

Mike Pearlstein
Founder, CEO and CISO
Don Russell
COO and Senior IT Business Strategist
Arie Frohlich
Technical Operations Manager
Osama Munir
Cybersecurity Operations Lead
Zohaib Javid
Service Desk Manager (the team page labels the same person Service Test Manager)
Allison Carpenter
Administrative Coordinator
Ishmeet Dhillon
Systems Engineer (named in the ConnectWise case study)